EXCHANGE AND RETURNS

 

 

We are proud of our products and work hard to provide you with affordable quality products.  If you wish to exchange or return any of our products that you have purchased, then you may do so upon the terms and conditions outlined below.

EXCHANGE

1. If you wish to exchange one or more or our products then you must contact us within 14 days from the date of purchase with proof of purchase.

2. If you exchange the goods for goods of a lesser value there will be no refund to you.

3. If you exchange the goods for goods of a greater value then you must pay the difference.

4. The goods must not have been used, installed or altered in any way.

5.The goods must be in their original packaging.

6. Our exchange policy does not apply to any goods purchased as a sale item, or to the purchase of any display item.

7. You cannot exchange goods which have been procured or made to your specific requirements.

8. You must pay all delivery charges for the return of the goods and the delivery of the replacement goods to you.

RETURNS

9. All of our conditions applying to exchange of goods as outlined above apply to the return of goods as outlined in paragraphs 1 to 8 above.

10. In addition, there is a re-stocking fee equal to 30% of the price at which you purchased the goods.

11. Alternatively, you can leave the full cost of the goods with us to use as an in-store credit for a period of six months from the date of purchase if you wish to purchase other goods from us.  However, if you take up that option but do not actually purchase any replacement goods within six months from the date of original purchase, then the re-stocking fees increases to 40% of the price of the original goods.